Independent living services and Telecare Cardiff is a vital 24/7 service dedicated to helping people maintain their independence, safety and wellbeing within their own homes. Through the provision of telecare technology, personal alarms and associated support services, we provide reassurance to customers and their families while helping individuals remain connected to the support they need.
Our team is committed to delivering outstanding customer service, working collaboratively and embracing innovation to continuously improve the services we provide to some of the most vulnerable members of our communities.
About the job
We are looking for a compassionate, motivated and customer-focused Assessment and Connections Officer to join our Telecare Cardiff team.
In this varied and rewarding role, you will be the first point of contact for many potential customers, responding to enquiries, assessing individual requirements and supporting people to access telecare services that enhance their independence and quality of life.
You will be responsible for installing and maintaining dispersed alarm units and associated telecare equipment, carrying out assessments in customers’ homes and providing clear explanations of how the equipment works.
What We Are Looking For From You
We are looking for a caring, customer-focused individual who is passionate about helping people remain safe, independent and connected within their own homes. You will have excellent communication skills and be able to build positive relationships with customers, their families and partner agencies, adapting your approach to meet a range of individual needs.
You will be confident using technology and IT systems and be comfortable learning about telecare equipment and associated products. As this is a varied role involving both customer-facing and administrative responsibilities, you will need strong organisational skills, attention to detail and the ability to manage competing priorities effectively.
We are seeking someone who can work independently using their own initiative, while also being a supportive and reliable team member. You will be flexible, adaptable and able to respond positively to change, demonstrating a commitment to continuous improvement and delivering high standards of customer service.
Most importantly, you will have a genuine desire to help others, taking ownership of your work and always striving to achieve the best possible outcomes for customers. The ability to speak Welsh or additional community languages would be welcomed, as would experience of working in a customer-focused, health, social care or technology-based environment.
Additional information
This post is temporary until 31st March 2027.
Internal candidates who wish to apply for this position on a secondment basis must obtain approval prior to application using Form SEC1 (4.C.081). Requests may only be approved by the relevant Director/ Assistant Director/ Chief Officer or senior nominated officer graded no lower than OM2 or in the case of schools based staff the Headteacher / Governing Body.
This post is subject to a Disclosure and Barring Service Standard check.
This vacancy is suitable for post share.
Safeguarding and Child Protection are key priorities for the Council. We aim to support children and vulnerable adults to ensure they are as safe as they can possibly be. Our services and schools are committed to ensuring the safety and protection of all children and vulnerable adults, and will take action to safeguard their well-being, and acknowledge that children and vulnerable adults have a right to protection. This is supported in the general ethos of the Council and all schools.
Applicants should be aware that visa sponsorship is not currently available within Adult Services.
You must hold a full driving licence and have the use of a car for work purposes.
Job Category Customer Services
Department Housing & Communities
Working Pattern/Contract Type Full Time Temporary
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