Customer Service Advisor — Flexible Hours, 9-Month Contract

Lancaster City Council in Lancaster is seeking a Customer Services Advisor for a 9-month fixed-term contract to cover maternity leave. You will be the friendly first point of contact for tenants and residents, delivering clear, professional assistance to help them access council services.

You’ll handle enquiries, complaints and payments across phone, in person, and online channels, promote digital services, maintain records, and work with colleagues to ensure a smooth customer experience.

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