Customer Ops Lead: Utility Billing & Service Delivery

Gi Group is seeking an experienced Customer Operations Manager for London in a hybrid role to oversee day-to-day customer operations across multiple heat network sites. You will ensure reliable, compliant service across billing, payments, onboarding, complaints and service interruptions.

The role involves managing external contact centres, ensuring platforms and data flows run smoothly, and leading onboarding for new sites with regional partners.

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