IT Service Desk Apprentice — Elevate First‑Line IT Support

The University Hospitals Birmingham NHS Foundation Trust invites applications for a Junior IT Service Centre Analyst to join the IT Service Centre in Birmingham. You will provide routine 1st line IT support to Trust users, logging and resolving incidents and requests with a customer-focused approach.

Under supervision you will assist second line support and learn ITIL processes to improve service delivery. The apprenticeship lasts 18 months with full-time shifts; salary ranges from £15,643 to

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