Retention Specialist (Hybrid Cardiff) – Bonus & Perks

Future PLC in Cardiff is seeking a Retention Assistant to help keep magazine subscribers loyal by addressing objections and solving issues. You will work with the Head of Services to retain customers throughout the year.

As a customer-focused role, you will handle cancellations, hit KPI targets, and use systems to capture data accurately. The role is hybrid: three days in the Cardiff office and two from home.

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