Global 24/7 Technical Operations Lead

Universal Music Group is seeking a seasoned Technical Operations Center (TOC) Manager for a 6-month contract to lead global 24/7 operations. You will mentor TOC professionals, optimize incident response, and drive automation using AI and SRE practices to reduce toil.

The role emphasizes seamless handoffs, high performance, and service integrity across regions. You will coordinate with engineering, IT, and vendors to minimize downtime and maintain SLAs/SLOs, while promoting continuous improvement

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