24/7 Customer Communications Specialist

Company: Southern Water group
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Job Description:

Southern Water group is seeking an Operational Customer Service Associate to join the 24/7 Operations Control Centre in Durrington, West Sussex. The role involves monitoring customer communications around the clock, handling calls, and issuing clear updates during incidents.

It offers a 12-month FTC, 37 hours per week, and a 12-hour shift pattern as part of a dynamic team. Candidates should have strong communication skills, remain calm under pressure, and be capable of learning new systems

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Posted: August 16th, 2026