Administration Assistant

Working at Hartlepool Borough Council offers a chance to be part of a dynamic team, dedicated to making a real difference in the lives of local residents. The council values innovation, inclusion, and collaboration, welcoming individuals who are passionate about public service and committed to building a better future for the community.

The job role will involve:

• Providing day-to-day administrative support to SEN Officers, SEND Team Leader, Head of Service and the wider SEND team.
• Maintaining accurate records on SEND databases and case management systems.
• Processing incoming correspondence, reports and assessments relating to EHC needs assessments and EHCPs.
• Maintaining confidential records in accordance with GDPR and Local Authority policies.
• Assisting with Tribunal and mediation administration, including collation of relevant documentation.
• Contributing to service improvement initiatives and administrative processes.

About you:

• Be approachable, friendly, flexible and helpful
• Experience of working in an administrative function role and use of data systems
• Have clear communication skills, both written and verbal
• Demonstrate IT skills and the use of Microsoft Office Applications
• Ability to work on own initiative
• Able to set up meetings and events and prepare agendas and minutes.

Interviews to be held on Wednesday 26th August 2026.

This post is subject to safer recruitment measures, including an enhanced DBS with a barring list check for Children

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