Inclusion Lead (Grade 9)

Position: Inclusion Lead (Grade 9) – InterimLocation: The Crescent, Taunton, Somerset, TA1 4DYStart Date: ASAP (target start date: 31 August 2026)Contract Duration: 18 weeksWorking Hours: 37 hours per week; work pattern to be agreed with the successful candidatePay Rate: PAYE: £269.23 per dayJob Reference: OR(phone number removed)

Job Responsibilities

• Manage and coordinate Stage 1 SEND complaints from receipt through to resolution.
• Acknowledge, investigate and respond to complaints within agreed timescales.
• Review relevant records, evidence and information to support thorough investigations.
• Communicate clearly and professionally with parents, carers, schools and other professionals.
• Prepare accurate, fair and well-structured complaint responses.
• Work with internal services and partner agencies to resolve concerns at the earliest opportunity.
• Identify key issues, themes, trends and lessons arising from complaints.
• Maintain accurate complaint records and monitoring information.
• Recommend improvements and contribute to action planning based on complaint outcomes.
• Support compliance with SEND legislation, statutory guidance and local authority procedures.
• Escalate complex or high-risk matters to the Senior Inclusion Lead where appropriate.
• Attend relevant meetings and contribute to a culture of openness, learning and continuous improvement.

Person Specification

Must-Have Requirements

• Strong knowledge of SEND legislation, guidance and processes.
• Experience investigating complaints or resolving complex concerns.
• Excellent written and verbal communication skills.
• Strong analytical, investigative and problem-solving abilities.
• Ability to manage competing priorities and meet deadlines.
• Commitment to improving outcomes and experiences for children and young people with SEND.
• Eligible to work in the UK.
• Enhanced DBS clearance.
• Valid driving insurance covering commercial and business use.
• Criminal Convictions Declaration.
• Confidentiality Agreement.
• Up-to-date CV.

Nice-to-Have Requirements

• Experience working within a local authority, education or SEND service.
• Knowledge of statutory complaints and dispute resolution procedures.
• Experience working with families, schools and multi-agency partners.

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