Product Manager: Agent Experience (Hybrid, 13-18m)

Thames Water in Reading is seeking a strategic Product Manager (Agent Experience) to define product strategy, own multi-year roadmaps, and deliver innovative solutions that improve customer and agent experiences. This 13–18 month fixed-term role is hybrid with base location in Reading.

You will lead cross-functional teams, translate ambitious concepts into tangible business results, drive product adoption, and partner with the Head of Agent Experience to ensure alignment with customer needs and

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