Product Manager: Agent Experience & Innovation (Hybrid)

Company: Thames Water Utilities Limited
Apply for the Product Manager: Agent Experience & Innovation (Hybrid)
Location: Reading
Job Description:

Thames Water Utilities Limited is seeking a Product Manager to own the full product lifecycle for agent-facing experiences. You will define the vision, deliver a roadmap, and drive continuous improvement across contact channels.

You will lead cross-functional teams, prioritise work using customer insight and performance data, and ensure compliance with security and Agile standards. Hybrid working from Reading with travel to other offices is involved.

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Posted: August 17th, 2026