Failsafe Officer, Ophthalmology | University Hospitals Coventry and Warwickshire NHS Trust

Failsafe Officer, Ophthalmology | University Hospitals Coventry and Warwickshire NHS Trust

TheFailsafeOfficer(FO)willsupporttheOphthalmologyserviceandensurepatientsaremanaged within the guideline timescales.The post of Failsafe Officer will provide the interface between clinicians, supporting staff and patients to manage and develop the overall patient pathway.Overseethedaytodaymanagementplansforpatientsthroughliaisonwithcliniciansfor:

Also the below duties:

• Toensureallpatienteventsareappropriatelyrecorded,accuratelyandtimelyonthePatient Administration system (PAS).
• Tomaintainanaccuratetrackingsystemandmonitorcompliancewithdefinedtreatmenttimelinesfor all patients.
• Toliaisewithclinicians,servicemanagers,waitingliststaffandoutpatientappointments(PSC)where patients are not booked within required timescales to agree and implement actions required toensure full compliance.
• ToworkwiththeLeadClinicianandOphthalmologyAccessManageronservicedemandsand available capacity, implementing any changes required to maintain a fully compliant service.
• ToprovideregularreportsonpatientpathwaysandtrackingcompliancetoTrustclinicians, managers and PCT representatives.
• Thepostholdermust beabletoprioritisetheirworkloadandhavetheabilitytoworkautonomously and often under pressure.
• Coordinate and monitor patient pathways to ensure timely treatment and compliance with targets.
• Maintain accurate patient tracking systems and validate data across multiple clinical systems.
• Liaise with clinicians, nurses, managers, administrators, and support departments to support service delivery.
• Monitor service demand and capacity, helping to manage clinics, waiting lists, and treatment scheduling.
• Support service development, projects, reporting, audits, and system improvements.
• Respond to patient enquiries and assist with complaint investigations.
• Coordinate treatment sessions with booking and theatre teams to maximise productivity.
• Provide administrative support, including arranging meetings and taking minutes.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® – University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.

• Maintenanceofpatienttrackingsystemtomonitorandensurefullcomplianceofpatient pathway and treatments within defined guidelines.
• Close liaison with clinicians, service managers, ophthalmic nurses, medical secretaries and appointment staff to plan and undertake new patient clinics and assessments, within defined timelines for individual patients.
• EnsurethedataintegrityofthePASsystemismaintainedthroughreconciliationandvalidation of patient event data held on other systems.
• LiaisonwithcliniciansandOphthalmologyAccessManageronservicedemandsandavailable capacity,takingaccountofplannedleaveabsencestomaintainfullycompliantservicedelivery.
• Liaison with Trust support service departments to ensure effective delivery of the Ophthalmology service, including outpatient departments, medical records and EMEdepartment.
• Support the Lead Clinician and Ophthalmology Access Manager in the development of the service information systems and requirements to include pathway documentation, patient information and IT database development.
• Liaison withEMIS Care/Medical Imagingto co-ordinate service reporting and general information,includingspecificpatientenquiries,servicecomplaintsandauditrequirements.
• Support the Lead Clinician, in liaison with booking offices and theatre departments, to ensure treatment sessions are effectively booked and planned improvements in productivity areattained.
• Provide day to day support to the Ophthalmology Access Manager in project management of service developments across the various service sites.
• Arrangemeetingsasandwhenrequiredandtakeminutes.

For further details please see the attached job description.

Please be advised that sponsorship is not eligible for this post.

This advert closes on Sunday 23 Aug 2026

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