Lead Digital Customer Teams — High-Impact Experience Leader

Severn Trent Water is seeking a Digital Customer Manager to lead and motivate high-performing teams across digital platforms, including billing interactions via WhatsApp, social media and Trustpilot. You will oversee team performance, coach and mentor talent, and shape customer experiences while travelling to Severn Trent sites within the region.

The role is based at Leicester with 37 hours per week, Monday to Friday.

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