Contact Centre Shift Manager – 24/7 Ops (Evenings/Weekends)

Pinnacle Group are seeking a skilled Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Chelmsford Contact Centre. The role is based at Pinnacle Connect, our national 24/7 centre serving housing associations and local authorities.

You will oversee daily operations across shifts (including evenings and weekends), drive customer experience, and ensure service levels. The role requires motivating staff, coaching on-shift, and delivering performance improvements.

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