Customer Service Advisor
My client is a leading and well-established organisation who specialise within manufacturing blinds. Due to continued growth, they are currently seeking a Customer Service Advisor to join their team based in Magherafelt.
This is a Full-Time, Permanent Position with hybrid working available after probation.
Working hours: Monday to Friday (37.5 hours per week) – days will be operated on a rotational basis between 8am – 4pm and 9am – 5pm.
With a salary of £24,784 – £26,000 per annum (dependent on experience).
Job Purpose:
You will be responsible for delivering outstanding service to customers regarding their products and assisting in finding the best solution for them.
Essential Criteria:
- 1+ years experience in a customer service or similar role.
- IT proficient with the use of Microsoft Office packages to include Word, Excel and Outlook.
- Excellent communication skills both written and verbal with the ability to communicate with stakeholders at all levels.
- Ability to manage and prioritise a busy workload.
- Ability to work on your own initiative as well as part of a team.
Desirable Criteria:
- Previous customer service experience within a manufacturing organisation.
Main Duties and Responsibilities:
- Respond to customer queries by phone, email, and live chat.
- Support customers through the order process, including orders, fabric samples, and spare parts.
- Maintain strong product knowledge and explain technical blind-related information confidently.
- Share common customer feedback or recurring issues with the Team Leader.
- Deliver a first-class customer experience aligned with the brand.
- Manage daily workload effectively and stay organised.
Skills:Customer Service Advisor Customer Service Magherafelt Permanent
WHJS1_NI
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