Introduction
We areseekingan enthusiastic and dedicated IT SupportTechnician Apprentice to jointheteam and support ourusers in Wolverhampton and Northern Ireland (remotely).
About the Employer
Established in1986,Seconiqueisone of the largest independent importers and wholesalers of flat pack furniture in the UK, we also have a sister company in Northern Ireland (Wholesale Beds & Furniture).
Our aim to providewholesalecustomers with a comprehensive product range,first-classserviceand outstanding value has not changed since we were firstestablished.
We have a large warehouse facility which enables us to carry stock of our entire range of furniture. This allows us tooperatea fastandreliable delivery using our own fleet of vehicles, cash and carry facilities,and an automated system that allows us to automate online ordering and distribution.
What You’ll Do
The IT technician plays apivotal role in supporting ourusers,you will be1stlinesupport and theinitialcontact for all userproblems andqueries.
This role iskey as you will be managing our support desk,loggingtickets, handling 1stlinerequestand escalating higher level requestsfor other membersof the team to handle.
We are a very user-focused ITdepartment,and we pride ourselves on ensuring that our users are supported and have all the IT resources they need toperform their duties.
In addition to this, you willassistwith equipmentrolloutsand fixes,ERP(Epicor)updatesandtestingofnew systemsprior to the rollout to our userbase.
You will receive training to be able to do the following:
- Management of Support desk tickets (ClickUp)
- Logging of support tickets (ClickUp)
- User support/satisfaction, updating tickets (ClickUp) and making sure staff are kept up to date
- 1st line user support and escalation of 2nd/3rd line tickets to relevant staff
- Assisting the IT Engineer with server projects, networking projects, equipment & software rollouts, troubleshooting equipment and fixes
- Assisting the ERP Specialist (Epicor) with business process management, improvements and fixes
- Running daily system checks and compiling a results report
- Management of user accounts and password resets
- Participation in all IT related projects, including system upgrades and technology rollouts
Whereyou’llwork
At our main premises in Wolverhampton (Boulton House, Owens Trading Estate,WobastonRoad, Pendeford, Wolverhampton,WV9 5EY)
Training
Apprenticeships include time away from working for specialist training.You’llstudy to gain professional knowledge and skills.
Essential skills, characteristics and experience
Essential qualifications
GCSEsin:
- English (grade 4/Cand above)
- Math (grade 4/C and above)
If you already haverelevant qualifications and/orindustry experience, please share these.
Training Outcome
Upon completion, the apprentice will have gained a Level 3 Information Communication Technician qualification.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
Qualifications
- Essential – GCSE – English – 4/C
- Essential – GCSE – Maths – 4/C
Course Information
Course: Information communications technician (level 3)
Level: 3
Route: Digital
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday- FridayShifts to be confirmed
Expected Duration: 1 Year 5 Months
Training Provider: TECHNICAL PROFESSIONALS LIMITED
#J-18808-Ljbffr…