The Administration Assistant is the central point of coordination for the administration and public engagement of the Lancaster Arts programme working closely with the Operations and Planning Manager and the Communications and Marketing Manager to support our Autumn 2026 season. See our website for more information,
- Managing the Box Office / primary phone contact onworkingdays, managing day-to-day queries and the box office by phone and email.
- Inputting data (e.g. Arts Council Annual Survey, environmental and engagement reporting)
- Process all external artists’ contracts in accordance with procurement guidelines, including raising purchase orders for artists and other suppliers, and liaising with the finance department to ensure timely payment. This function works closely with the Operations and Planning Manager
- Monitoring audience feedback, and working closely with the Communications and Marketing Manager (e.g. sending out post-show surveys, completing show reports, monitoring at events)
- Calendar management for team meetings
- Room bookings for the internal needs of the team
- Accurately recording expenditure across the budgeted programme of activity
- Support Front of House functions on show days using online ticketing software (Ticketsolve)
- Support Production Assistant on performance days, greeting artists, sorting accommodation, and dressing room needs
Please note: Unless specified otherwise in the advert wording, this role is only open to individuals living in the UK. Under the terms of this work, we endeavour to provide the advertised number of hours however, hours are not guaranteed and that work may cease if there is a fall in demand.
Qualifications and Experience
- Track record of public-facing roles and managing/ understanding customer relationships
- Ability to communicate effectively and appropriately with a variety of people whilst maintaining professionalism, across various methods of communication
- Problem-solving skills and initiative
- Evidence of experience in accurate data monitoring
- Experience of financial processing and administration of contracts
- Experience and working knowledge of an arts or cultural organisation
- Preferred experience of box office systems
Skills and Experience to be Developed
- Creativity
- Collaboration
- Integrity
- Multi Tasking
- Organisation
- Problem solving
- Planning and Organising
Lancaster Arts is a distinctive combined-arts organisation based on the Lancaster University campus. Our venues include the Great Hall, the Nuffield Theatre and the Peter Scott Gallery, as well as a range of off-campus locations. Lancaster Arts has an acclaimed reputation for the presentation, creation and development of innovative contemporary work and operates within a university that places art and creativity at the heart of the institution.
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