ERC Operations Lead – Inspire Teams, Hit KPIs, 24/7

Taking Care is seeking an experienced Emergency Resolution Centre Manager to lead ERC Advisors, driving performance, wellbeing and development while ensuring critical KPIs and safe customer outcomes. The role blends remote and office-based work within a high-velocity environment.

You will use coaching, data and stakeholder engagement to sustain attendance, deliver service standards and implement change initiatives that improve customer experience across the ERC.

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