TOC Surveillance Team Lead: Data-Driven, 24/7 Ops

BT Group is seeking a Team Lead for the TOC Surveillance at its Bristol site, guiding operational governance and process ownership across 24/7 shifts. You will drive KPI-based performance and collaborate with engineering, automation and transformation teams to evolve toward data-driven operations and NGOps.

You will lead the development of structured, repeatable and measurable practices, ensure robust incident management, and supervise a flexible workforce to improve customer outcomes.

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