MSP Helpdesk Manager — Hybrid Role (Exeter)

IT Champion Ltd. is an Exeter-based technology and IT service business providing managed IT support with a hybrid workplace. The Helpdesk Manager will coordinate IT support tickets, prioritise resources, and oversee day-to-day team operations to deliver exceptional service.

You will act as the critical link between clients, support engineers and management, ensuring escalation handling, authorisation workflows and client expectations are met in a fast-paced MSP environment.

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