Marketing & Administration Assistant

Certainly Wood is a small, growing business supplying quality kiln-dried firewood, kindling and fuel products across three Shopify websites. We’re looking for an organised, proactive Marketing & Administration Assistant to join our team in Hereford.

This is a varied, hands-on role combining office administration with marketing support – a great opportunity for someone who enjoys variety, likes to get stuck in, and wants to grow their skills across both disciplines. You’ll be the first point of contact for customers, keep our records and orders in good order, and help bring our brand to life, reporting to our E-commerce Manager.

What you’ll be doing

• Update and maintain content across our three Shopify websites: product listings, pricing, seasonal offers and news, keeping information consistent between sites.
• Plan, create and schedule content for our social media channels (Facebook, Instagram and LinkedIn), including photos and short videos of products, deliveries and behind-the-scenes activity.
• Write and send customer email newsletters and promotional campaigns.
• Support seasonal marketing campaigns from planning through to delivery.
• Monitor and respond to reviews and customer enquiries.
• Assist with product listings across our ecommerce websites and marketplace platforms (e.g. Amazon, eBay).
• Track and compare basic performance across the three websites and flag anything that needs attention.
• Coordinate local advertising, print materials and event attendance.
• Answer incoming calls and emails, process customer orders and payments, and keep our CRM up to date.
• Support delivery scheduling and general administration for the wider team.

What we’re looking for

• Strong written and verbal communication skills, with a friendly, professional telephone manner.
• Confident using Microsoft Office and comfortable picking up new systems.
• Practical experience using social media platforms.
• Well organised, with strong attention to detail and the ability to juggle multiple tasks.
• A proactive, can-do attitude and willingness to get stuck into different areas of the business.
• Able to work full-time from our Hereford office.
• Nice to have: experience with Shopify or a similar ecommerce platform, Canva, marketplace platforms (Amazon, eBay), basic SEO/analytics, or previous experience in a marketing, customer service or admin role.

What we offer

• A welcoming, supportive small-business environment where you can help shape how marketing and admin are run as we grow.
• Private health insurance after your first 12 months.
• 28 days holiday a year (including bank holidays), plus an extra day off for your birthday.
• Company pension.

#J-18808-Ljbffr…