Customer Service Advisors – Evening & Overnight Shifts – Hybrid Working
Calling the night owls, moon bathers and star gazers for new Evening & Overnight Customer Service roles. We are inviting expressions of interest for temporary-to-permanent Customer Service Advisor roles starting in September.
Our client is a fast-growing financial services organisation offering excellent career development and full training. You will be equipped with everything you need to deliver exceptional customer experiences and become part of a business that genuinely cares for, supports, and values its people.
Duties will include:
- Be the first point of contact for customers regarding any account or payment queries by phone, email and chat
- Take ownership and support customers in the speedy resolution of any issues escalating where necessary
- Collaborate with your team mates to ensure customer calls are answered at super speed and no one is left hanging on a call
- Show empathy for customers that need more time, more help and more consideration
- Put your detective hat on and be on the look out for any fraudulent transactions or activity
Essential skills and experience:
- A positive attitude and common sense is key for this role as well as experience in retail, hospitality or corporate customer service.
- You must be committed to delivering the highest level of service and have experience of going beyond for customers.
- Be adaptable, a quick leaner and keen to succeed in a fast-paced business.
There is a shift pattern involving evening or overnight shifts with occasional weekend work. Whilst there is frequent opportunity to work from home, applicants must live within a commutable distance to the central Cardiff office. Successful job offers will be dependent on employment, credit and criminal history checks.
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