Customer Service Advisor

Company: Teleperformance Ltd
Apply for the Customer Service Advisor
Location: Belfast
Job Description:

Teleperformance Belfast, NIR, GB Permanent

Job Description

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We’re hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

  • £27,976.00 annual salary

  • Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)

  • Cut down on daily expenses – less spent on travel, lunches and workwear

  • Ideal for maintaining a work life balance while still being part of a team

  • Details

  • Start date: Various start dates from Oct 2026

  • Location: Natwest. Belfast City Centre

  • Shifts: Full time – 40hrs per week – hours worked between the hours of 07:00 and 23:00

  • Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history

    • Part-Time Hours Available

    n We offer part-time positions; however, you must be available to complet full-time traininge , Monday to Frida 9:00am 5:30pmy, .

    Part-Time Working Pattern (20 hours per week):

  • Monday:

  • Tuesday:

  • Wednesday:

  • Thursday:

  • Friday:

  • Saturday:

  • Sunday:

    • *Please note that after successful completion of an assessment an interview via teams will take place*

  • Perks at Work Savings Discounts / Free Online Classes

  • Help@Hand – Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GPs, Mental Health Support, Financial Advice, Legal Advice

  • Critical Illness up to £10,000

  • Cycle to Work Scheme

  • Eyecare support voucher

  • Holiday Purchase Scheme

  • Length of Service Awards

  • Workplace Pension

  • Monthly Inspire Awards For the best of the best

  • Refer-A-Friend earns up to £1,200 for you

  • Monthly Wellbeing Webinars

  • Dedicated Employee Experience Progress Here to support TP journey

    • Now about the Job!

    n You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay . Key Responsibilities n

    n At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

    Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

    n Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

    n Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

    Join us as a Customer Service Advisor

  • Well look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times

  • Youll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them

  • Were looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

    • What you’ll do

    In this role, youll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. Youll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

    Your duties will include:

  • Supporting the banks way of working to help as many customers as possible

  • Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business

  • Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored

  • Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

    • The skills you’ll need

    To join us in this role, youll have experience of working in a customer service environment and managing relationships with customers. Youll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

    Values we look for you to have:

  • Process Excellence-

  • Collaboration –

  • Communication-

  • Emotional Intelligence –

  • Open-Mindedness-

  • Critical Thinking-

  • Solution Orientation-

  • Entrepreneurship-

    • Were also looking for you to demonstrate:

  • Excellent communication skills, both verbal and written

  • A background of working within a regulatory environment

  • Good technology skills with the ability to use Microsoft Office

  • A customer focused attitude

    • DisclaimerPlease be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels – UK phone number, text or Teleperformance or email address. . If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

    Disclaimer

    #priority

    WHJS1_NI

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    Posted: August 24th, 2026