Quality & Process Manager – Gu Desserts
Bishop’s Stortford / Shepherd's Bush based / Hybrid
At Gu, we’re passionate about creating indulgent, high-quality desserts that our customers love. We’re looking for a Quality & Process Manager to join our Technical team and play a key role in ensuring every product meets the highest standards of safety, legality, and quality.
The Role
As Quality & Process Manager, you’ll work closely with our Operations and Technical teams to ensure that everything we produce is safe, compliant, and consistently exceptional.
You’ll lead our Quality Assurance function on site, managing systems, processes, and people to drive quality standards forward while supporting continuous improvement across the factory.
What You’ll Be Doing
- Partner with Operations to ensure product safety, legality, and quality at all times
- Lead and develop the Quality Assistant and QA team, ensuring high standards of diligence
- Own and manage factory technical procedures and raw material quality systems
- Take key decisions on quality and food safety issues, escalating where needed
- Lead monthly quality meetings and drive site-wide improvements
- Ensure robust auditing programmes (GMP, hygiene, fabrication, glass & plastic, etc.)
- Oversee calibration, microbiological testing, and sampling programmes
- Manage non-conformance reporting and ensure issues are resolved effectively
- Play an active role in the HACCP team, including verification and traceability
- Support product launches, KPI tracking, and technical systems coordination
- Take ownership of BRC audit readiness and compliance
- Drive continuous improvement initiatives to enhance product quality and reduce cost
Site & Product Responsibility
- Ensure all finished products meet agreed specifications before release
- Oversee taste panels and product quality assessments
- Manage traceability, mass balance, and complaint investigations
- Ensure site standards are maintained, including hygiene, dress code, and pest control
- Support troubleshooting and day-to-day factory quality challenges
About You
We’re looking for someone who is:
- Experienced in a Quality Management role within food manufacturing
- Passionate about quality and confident in challenging and improving processes
- A strong communicator who can influence across teams
- Proactive, organised, and able to manage priorities in a fast-paced environment
- Detail-oriented with a high level of accuracy
- Comfortable working on the factory floor as well as in a technical environment
Qualifications:
- Degree or food-related qualification (preferred)
- Strong numerical and IT skills
Benefits
- 27 days holiday.
- Increased holiday with length of service.
- Option to buy more holiday.
- Enhanced maternity/paternity (Maternity is 6 months full pay after 2 years of service. 3 months full for 1-2 years).
- Free Gu.
- Flexi week opportunity every year.
- Life event leave
- Volunteering day.
- Cycle to work.
- Westfield Health Medical Cash Plan.
- Mortgage support.
- Nursery support.
- Heat scheme.
- Grocery Aid support.
- Summer Fridays and December Fridays (finish at 1pm).
- Specsavers eye voucher.
- Death in benefit service (Metlife Master trust)
Why Join Gu?
At Gu, you’ll be part of a team that genuinely cares about quality, innovation, and doing things the right way. This is a great opportunity to take ownership, influence site standards, and help shape the future of a much-loved dessert brand.