Customer Service Coordinator
Chalfont St Giles, Buckinghamshire
Contract until May 2027
£13.30 p/h
Job Description Summary
As a Customer Service Coordinator, you will be a key contributor to our client’s mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.
Roles and Responsibilities
As part of the Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:
- Customer & Field Engineer Coordination
- Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and our clients’ Field Service Engineers.
- Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
- Handle escalations and ensure timely, customer-focused resolutions.
- Operational Support & Logistics
- Support internal teams with tools, parts, and transport logistics.
- Resolve courier and supply chain issues to maintain service continuity.
- Collaborate with global logistics and planning teams to optimize service delivery.
- Contract & Billing Execution
- Administer service contracts and manage non-contract service activities.
- Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
- Manage purchase orders, payables, and dispute resolution in alignment with our clients’ compliance standards.
- Cross-Functional Collaboration
- Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
- Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
- Support transformation projects that enhance operational efficiency and customer satisfaction.
Qualifications & Requirements
- Experience in a high-volume, customer-centric environment.
- Background in service coordination, logistics, billing, or contract administration.
- Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
- Strong communication, organizational, and analytical skills.
Preferred Attributes
- Proactive problem-solver with a continuous improvement mindset.
- Strong stakeholder engagement and relationship-building capabilities.
- Ability to adapt in a dynamic, regulated environment.
- Experience in healthcare, med tech, or other regulated industries is advantageous.
If you are interested, please do not hesitate to apply! Please note that in the event of a high volume of applications, we will only be able to reach out to successful applicants in the first instance.