Customer Service Representative

Job Description:

Job Description:

Client Appointment Booking Advisor

Esholt, BD17 7RH

Full time 40 hours per week (Monday to Saturday 8am – 5:30pm)

Salary: £26,748.80 + Benefits

Location: On Site (Esholt)

Bayfields Opticians & Audiologists is looking for a confident and experienced Client Appointment Booking Advisor to join our friendly, fast-paced team. If you thrive in a collaborative environment and enjoy connecting with people, this could be the perfect role for you!

About the Role

As our Client Appointment Booking Advisor, you will be the first point of contact for our valued Optometry and Audiology clients. Your role will involve both inbound and outbound calling (but rest assured, there’s no cold calling here) as all our contacts are existing clients from our trusted database.

This is a full time role based in our open-plan office, working alongside a supportive team to deliver exceptional service and help clients manage appointments, follow-ups and general enquiries.

Hours will be worked within our core operational hours of 8am – 5:30pm, Monday to Saturday.

What You Will Be Doing

• Handling inbound calls with professionalism and warmth.
• Making outbound calls to existing clients for appointment reminders, follow-ups, and service updates.
• Obsession to always give great service.
• Fantastic spoken and written communication skills.
• Updating client records and booking systems accurately.
• Collaborating with colleagues across departments to ensure seamless client experiences.
• Maintaining a positive and proactive attitude in a busy contact centre environment.

What We Are Looking For

• Previous experience in a contact centre or customer service role.
• Excellent communication and interpersonal skills.
• Comfortable working in an open-plan office and making high volumes of calls.
• A flexible, can-do attitude and team spirit.
• Strong attention to detail and computer literacy.

Why Join Bayfields?

When you join Bayfields Opticians and Audiologists as our Client Appointment Booking Advisor, you are joining an independent business. Although we are national, we are not a huge chain which means we understand the importance of local relationships and the power of choice. We aim to deliver obsessively great service to each and every one of our clients via our Welcome, Discover, Delight client journey which is at the core of what we do. We have the latest diagnostic equipment, the latest technological advances in contact lenses, spectacle lenses and frames, and the latest fashions. If you are an enthusiastic, customer-focused Client Appointment Booking Advisor, and looking for a new rewarding role, we would love to hear from you!