Modern Workplace Analyst - London

Modern Workplace Analyst - London

About the role

The Information Services (IS) department is hiring a Modern Workplace Analyst to deliver and maintain modern workplace enterprise-wide solutions that support around 1,000 staff and millions of visitors.

The successful candidate will play a key role in ensuring the Museum’s IT services remain secure, efficient, and aligned with evolving technologies by managing device and software solutions, supporting operational systems, and contributing to projects that enhance user experience. You will also engage with emerging technologies, mentor colleagues, and ensure compliance with ITIL processes and security best practices.

This is an exciting opportunity to make a real impact by driving technology change and innovation within a world-class institution.

Key areas of responsibility

• Maintain and develop modern workplace technology roadmaps.
• Deliver new workplace technologies and software services.
• Provide Microsoft 365 operational support for core systems, including ERP, retail, and digital asset management.
• Monitor system performance, produce reports, and recommend improvements.
• Ensure compliance with security, continuity, and disaster recovery requirements.
• Manage software licenses and vendor relationships.
• Participate in change control and system architecture processes.

About you

• Experience in license management, end-user device deployment, and ITIL service delivery, ideally with Microsoft accreditations such as MCSE and ITIL certification.
• Strong technical skills in Active Directory, GPOs, PowerShell scripting, and Entra.
• Excellent documentation and communication skills.
• Experienced in managing 3^rd party suppliers and vendors in delivering application services.
• Ability to work independently and collaboratively.
• Experience with Microsoft 365 (Intune, Teams, SharePoint), cloud PAAS, and enterprise applications.
• Ideally with knowledge of museum or cultural sector systems.

The Masterplan

The British Museum is undertaking its biggest transformation since its founding nearly 300 years ago. This physical and intellectual transformation includes large scale building and gallery transformation, new ways of connecting with audiences and different ways of working. As we look towards this exciting future, we remain guided by the words of our founder Hans Sloane - who dreamed of a museum connecting all arts and sciences, which would be accessible to everyone, everywhere.

Benefits

At the British Museum, we believe our people are at the heart of everything we do and have designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we’ve outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications.
• Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
• Civil Service Pension Scheme with a secure, inflation‑linked defined benefit.

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional details

At the British Museum, we are committed to a fair and inclusive recruitment process where every applicant has the opportunity to present their genuine strengths and experience in their own voice.

If you have any additional needs that we should be aware of to support you with your application, please provide details to bmrecruit@britishmuseum.org.

*Unfortunately, for this role we are unable to offer Sponsorship to applicants*

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants