Business Analyst - London

Business Analyst - London

Hybrid (at least 2 days on-site in Bloomsbury, London - 3 during probation)
Permanent contract
£41,723 per annum
Application deadline: 12pm (midday) on 11 May 2026

About the role

This Business Analyst role sits at the centre of the British Museum’s technology change agenda. Working within Information Services, you’ll act as an internal consultant, helping teams turn complex organisational challenges into clear, well‑designed technology solutions.

You’ll work across a broad range of projects, shaping interventions that may include business process redesign, platform configuration, system integrations, or the introduction of new technologies. A key aspect of the role is ensuring solutions are practical, value‑driven, and aligned with the Museum’s enterprise architecture and long‑term digital direction.

About you

You’re an analytical thinker who enjoys untangling complexity and bringing structure to uncertainty. You’re confident engaging with stakeholders at all layers of the organisation, asking thoughtful questions, and challenging assumptions to reach evidence-based conclusions.

You communicate clearly, document rigorously, and take pride in seeing your analysis directly influence decisions and delivery. You thrive in collaborative, mission‑driven environments and are motivated by working on meaningful change rather than purely theoretical analysis.

Key areas of responsibility

• Lead discovery and analysis to understand business problems, risks, and opportunities, producing clear findings and recommendations
• Elicit, analyse, and manage requirements throughout delivery to ensure solutions meet business needs and realise benefits
• Shape solution options with technical teams, translating business needs into workable, secure, and sustainable designs
• Map current and future states using process maps, operating models, and other diagramming techniques to support clarity, alignment, and decision‑making
• Act as the link between business and technical stakeholders, ensuring shared understanding and alignment with enterprise architecture
• Support continuous improvement of Business Analysis practices, contributing to standards and ways of working

Benefits

At the British Museum, we believe our people are at the heart of everything we do. That's why we've designed a benefits package that goes beyond the ordinary. Our full list of benefits can be found here, but we’ve outlined some highlights below:

• Free exhibition entry for you and guests, exclusive private views, ICOM and reciprocal museum access.
• 25 days’ annual leave plus bank holidays and 2.5 privilege days (and +5 days after 10 years).
• Discounts at onsite catering, Museum shops and local Bloomsbury partners.
• Social and wellbeing perks including Staff parties, social clubs, CSSC sports and leisure, and support from the Civil Service Retirement Fellowship.
• Peer support and allyship with five diversity networks for community. 
• Learning and development through courses, mentoring and Athena as well as support for professional qualifications. 
• Employee Assistance Programme available 24/7 for counselling, wellbeing support and more.
• Eyecare vouchers for VDU tests and contributions toward glasses. 
• Enhanced parental leave including maternity, paternity, adoption and shared parental leave.
• Support for carers through Employers for Carers.
• Civil Service Pension Scheme with a secure, inflation‑linked defined benefit.
• Interest‑free loans including season ticket, rental deposit and bicycle loans.

Our Values

Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered:

• Care Deeply
• Embrace the Unknown
• Spark Curiosity
• Value Many Voices

These are a core part of how we recruit. Throughout the application, interview and selection process, we look for examples of how candidates demonstrate these behaviours in their own work and experiences. We encourage you to familiarise yourself with our values and reflect them in your application.

Additional details

If you have any additional needs that we should be aware of to support you with your application, please provide details to bmrecruit@britishmuseum.org.

*Unfortunately, for this role we are unable to offer Sponsorship to applicants*

The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.