Role Overview
No boring clients here! With clients solely in the visitor attraction sector we are seeking a Digital Marketing Account Manager to be a set of client’s day-to-day contact.
You’ll translate client objectives into effective digital marketing plans, evaluate campaign performance, and work closely with our creative, media and strategy teams to deliver best-in-class work.
You’ll monitor results proactively; spotting opportunities, resolving issues, and recommending optimisations before the client asks.
This is a hands-on role for someone who understands digital advertising results (paid social, display, PPC), appreciates strong creative, and has a solid grasp of email marketing, and organic social media.
You will also need strong account management skills; being able to competently compile rationales/explanations to clients, be enthusiastic, create end of campaign reports and build solid relationships.
Key Responsibilities
Client Management & Strategy
- Act as the main point of contact for assigned clients, building trusted, long-term relationships.
- Develop digital marketing strategies aligned with client goals, KPIs and audience insights.
- Lead regular client meetings, presenting results, insights and recommendations confidently.
- Keep the Strategic Lead updated on account progress and use them as a sounding board to overcome challenges.
- Proactively analyse campaign activity and performance - flag early, fix quickly, optimise continually.
Campaign Planning & Execution
- Coordinate multi-channel activity including digital advertising, email campaigns and organic social content, ensuring alignment with overall strategy.
- Whilst this role doesn’t set up the ads, you will be responsible for overseeing the paid advertising campaigns across platforms such as Meta, Google, TikTok, and other digital channels.
- Collaborate with internal creative teams to shape briefs, review assets, and ensure creative meets strategic objectives.
- Collaborate with the Digital Manager (who implements the ads) to maximise strategy and performance.
- Evaluate campaign performance, using analytic tools to extract insights and drive improvements.
Performance & Reporting
- Set KPIs, track results, and produce clear, actionable performance reports.
- Identify trends, opportunities, and areas for optimisation across all digital channels.
- Produce explanations/rationales to clients, as well as own the end of campaign reporting.
- Keep clients informed with proactive updates, insights, and testing ideas.
Industry Insight & Innovation
- Stay across digital and tourism/attraction marketing trends, platform updates, and emerging technologies.
- Bring new ideas to client strategies and inspire innovation within the team.
Skills & Experience Required
- 4+ years’ experience in a digital marketing, digital account management agency experience preferred.
- Experience of working in visitor attraction or hospitality marketing advantageous but not essential.
- Excellent communication, presentation, and client-management skills.
- Strong understanding of paid digital advertising results (e.g., Meta Ads, Google Ads, programmatic).
- Confident in analysing campaign optimisation, performance analysis, and translating data into recommendations.
- Appreciation for creative: ability to review and feedback on concepts, messaging, and visuals.
- Working knowledge of email marketing platforms and organic social media.
- Highly organised with the ability to manage multiple projects simultaneously.
- Proactive mindset – you spot issues before others do and enjoy taking ownership in a team environment.
What You Get In Return
- Hybrid role – working from our Tring office 2 days per week.
- Professional development, training, and exposure to cutting-edge digital practices.
- A fun environment, with exciting visitor attraction and heritage clients.
- A friendly, supportive environment, with a Summer and Christmas socials alongside team events throughout the year.
- From day one, you get your birthday off as additional holiday, plus an extra two days of annual leave once you reach your two-year anniversary.