Are you passionate about retail and are driven by the world of luxury skincare and prestige cosmetics?
As an Assistant Business Manager, for La Prairie, Harrods you will have the opportunity to work alongside the Business Manager to lead and grow our beautiful brand at Harrods, London including our Spa treatment room. This is an exceptional opportunity as Harrods accounts for 60% of our UK & Ireland Business.
You will lead and manage a team of up to ten consultants, driving performance, fostering engagement, and contributing to business growth while ensuring the delivery of exceptional client experiences.
The successful candidate will inspire and act as a role model to the team, providing best-in-class service and transforming every customer interaction into a true luxury experience. Your goal will be to strengthen the brands positions within the skincare and makeup category, in full alignment with the brand’s strategic vision and roadmaps.
Main responsibilities
- Set and monitor daily team objectives, adapting focus throughout the day to maximise performance and support key launches and promotional activity.
- Deliver a high standard of customer service by actively engaging clients, identifying their needs, asking appropriate follow-up questions, and offering personalised skincare consultations.
- Ensure every customer is introduced to the collections to enhance the overall client experience.
- Proactively plan and organise external events to drive business growth and increase brand awareness.
- Maintain accurate and up-to-date customer records within the EPOS system
- Ensuring excellence in Spa operations and client service, being the main point of contact for retail and spa coordination
Business Planning
Counter Performance & Sales:
- Ensuring you work with the Business Manager on the business plan to define and monitor weekly sales targets, providing clear rationale and regular performance updates.
- Plan and deliver tailored events and in-store (on-counter) activities to support achievement of the business plan, while maintaining strong awareness of competitor activity.
- Ensure all required paperwork and administrative tasks are completed accurately and within agreed deadlines.
- Maintain accurate stock levels, optimise stock ageing, manage tester availability, and implement timely corrective actions where required.
- Proactively manage team absences to ensure consistent and effective counter coverage.
- Ensure full accuracy and compliance in all sales reporting, including use of IPPOS and clienteling systems.
Spa Performance & Sales:
- Being the main point of contact for spa bookings, working alongside the PR manager, working with Harrods concierge, supporting in training the Harrods call centre team and driving occupancy and retail performance
- Drive the team to achieve individual paid Spa appointment targets
- Ensure and track appointment bookings so that the occupancy target is met for the Spa
- Engage, and coach Harrods team about Spa Services to increase appointments and loyalty to the brand
Team Development & Performance Management
- In partnership with the Business Manager you will lead, coach, and develop a team of Beauty Consultants, Makeup Artists, Spa Consultants, and stock controller ensuring excellence in performance, conduct, and client service.
- Build and motivate high-performing teams that consistently meet or exceed KPIs.
- Partner with the Retail Education Manager to analyze KPIs, identify training needs, and enhance sell-out performance.
Marketing & Merchandising Implementation
- Ensure flawless execution of in-store marketing activities in line with brand guidelines and strategy.
- Maintain strict adherence to merchandising standards, optimizing use of collateral, samples, and visual assets to maximize retail impact.
- Uphold the La Prairie luxury image through impeccable counter presentation and consultant grooming standards.
Store relationship & Communication
- To ensure that you are informed about current and new business initiatives and to provide feedback to the Business Manager & Training Manager.
- Ensure you are up to date at all times of the HO emails and feedback to the team
- EPOS accuracy and compliance
- Ensure that you read Training Manual and Visual Merchandising Guidelines, actioning all relevant points
- Develop and maintain good working relationships with all store based colleagues
- In partnership with the Business Manager, Identify and leverage local opportunities for events, additional retail spaces, and personal shopping initiatives to drive brand visibility and sales.
In return, La Prairie & Chantecaille offer
- A competitive salary and discretionary commission scheme
- 33 holiday days (including bank holidays)
- Generous product allocation & discount
- Long Service Awards starting with 3 years’ service
- A free product to try every time there is a new launch
- Contributory pension scheme – 5% employer contribution
- A range of opportunities to develop and grow personally and professionally
- 24/7 Access to Employee Assistance Programme called Lyrahealth
- Annual performance reviews so you know your career is going in the right direction
Reports to:
Harrods Business Manager. In the absence of Business Manager the Assistant Business Manager will report into the Head of Retail.
We look forward to receiving your application.