Front of House Manager

FRONT OF HOUSE MANAGER City of London | Major Financial Services Client | 5* Corporate Environment £49k - £50k + bonus Monday - Friday

The Role

We're looking for an exceptional Front of House Manager to lead operations at a flagship financial services location in the City. This is a high-profile, hands-on leadership role! you'll be the heartbeat of the building, creating a vibrant community and delivering outstanding service that exceeds expectations every day.

You'll manage a team of 20, including four direct team leaders, overseeing Community, Welcome and AV functions across Reception, Client Meeting Suites, Internal Meeting Rooms and Executive Floors.

What You'll Be Doing

• Lead, coach and develop a team of 20, including four team leaders
• Own service delivery against contractual KPIs and SLAs
• Build trusted relationships with senior client stakeholders
• Create and drive a calendar of community and colleague events
• Implement and maintain SOPs across all service areas
• Produce monthly client reports and carry out regular service audits
• Manage recruitment, inductions, probations and annual appraisals
• Proactively identify and resolve issues before they escalate
• Ensure security awareness and H&S compliance at all times

What We're Looking For

• Minimum 4 years in a senior Front of House, Hospitality or Guest Services leadership role within a 5? corporate environment
• Proven track record managing large, diverse teams
• Experience managing and developing team leaders
• Confident communicator at all levels, including senior stakeholders
• Strong understanding of SLAs, KPIs and service reporting
• Knowledge of H&S legislation and security protocols
• Proficient in meeting room booking systems (Condeco or similar) and visitor management platforms
• AV and video conferencing experience desirable
• High proficiency in Microsoft Office

The Person

You're warm, proactive and exceptionally organised. You lead by example, take ownership and thrive in a fast-paced, client-facing environment. You're as comfortable mentoring your team as you are presenting to senior stakeholders, and you're always looking for ways to improve the experience for everyone in the building.