Digital Business Analyst

Location: Burton Upon Trent Hybrid (2 days per wk office based)

Employment: Full Time Permanent Opportunity

Salary: £55,000 up to DOE

Start Date: Flexible

Are you a skilled Business Analyst with a passion for digital transformation? Do you thrive in a fast‑paced environment where innovation, collaboration and customer experience are at the heart of everything you do? If so, Riviera Travel would love to hear from you.

As one of the UK’s leading escorted tour providers, Riviera Travel is investing in an exciting digital roadmap and we're looking for a talented Digital Business Analyst (DBA) to help shape the future of our platforms, processes and customer journeys.

The Role:

Working within our Technology & Change team, you’ll play a pivotal role in improving the digital products that underpin our award‑winning travel experiences. You’ll partner closely with our Digital Product Owner, wider technology teams and external development partners to bring impactful change to life. This is an opportunity to join a supportive, forward‑thinking business where your expertise will influence how we deliver digital excellence to thousands of customers every day.

This is a chance to step into a role with strong autonomy, meaningful strategic influence, and involvement in major digital workstreams including booking systems, CRM, and data platform evolution.

What you’ll be doing:

As the Digital Business Analyst, you will:

• Build a deep understanding of Riviera’s products, systems and operational processes.
• Collaborate with the Digital Product Owner, internal stakeholders and third‑party suppliers to deliver our digital development roadmap.
• Use Agile/Scrum methodologies to help define and shape new features and system improvements.
• Produce high‑quality BA documentation including use cases, user journeys, requirements, gap analyses, process/data flows and designs.
• Analyse business needs, assess impacts, capture dependencies and recommend smart, scalable solutions.
• Review existing systems and processes to identify opportunities for improvement.
• Stay up to date with digital trends, best practices and methodologies, championing continuous improvement across the business.

What were looking for:

You’ll bring expertise, confidence and a passion for translating ideas into actionable solutions. Essential experience includes:

• 4+ years’ experience in Business Analysis roles - ecommerce background is essential
• Ability to explain complex information clearly and succinctly
• Strong communication and stakeholder engagement skills
• Experience working cross‑functionally across different business areas
• Proficiency in Jira, Confluence or Azure DevOps
• Solid understanding of the full SDLC, with experience across both Agile and Waterfall
• Previous ecommerce experience, ideally with enterprise‑level web platforms
• Understanding of NFRs, data requirements and modelling techniques (UML, user stories, epics, API modelling, process mapping)
• Knowledge of technical infrastructure and interconnected systems

If you're excited by the idea of solving real business challenges and driving meaningful digital change, we’d love to hear from you.

Apply today and help shape the digital future of Riviera Travel.

With respect please no agencies