This role will report to the Head of Customer Insights & Analytics, sitting in our Customer, Digital & Strategy directorate – part of our Brand Experience Division (BED). Armed with over a decade’s worth of data and best‑in‑class technology, with a store stocking everything from marmalade to yachts; no request will ever be quite the same!
Responsibilities
- Lead the strategic direction for customer insights and analytics across Harrods Private Client Services, including Private and Personal Shopping.
- Lead a team of three analysts and leverage advanced analytics to enhance VIC client relationships and drive lifetime value.
- Translate quantitative analysis into commercially valuable insights for non‑technical audiences.
- Provide insight & storytelling experience and turn data into successful business actions.
- Communicate and present findings, and motivate and develop the team.
Qualifications & Requirements
- Strong analytical mindset combined with business acumen.
- Excellent knowledge of Excel, SQL, PowerPoint and data visualisation software.
- Hands‑on experience with SQL and data visualisation tools such as Microsoft Power BI and Tableau.
- Experience using Python, ideally within clienteling and portfolio management principles in VIP databases.
- Excellent communication and presentation skills, with people‑management experience.
- Creative problem‑solving ability and competence in processing complex data sets.
About Harrods
Harrods is one of the world’s leading luxury department stores and is becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.
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