Technical Support Analyst

Technical Support Analyst (Contract)

Cranfield (Hybrid – 3 days onsite / 2 days remote)

Initial 6‑month contract (with potential extension up to 12 months)

About the Role

We are seeking a proactive and detail‑oriented Technical Support Analyst to support a fast‑paced automotive client. This is an excellent opportunity to work cross‑functionally with design, quality, and engineering teams while developing your analytical and technical skillset.

Key Responsibilities

• Manage and respond to service requests using ticket management systems
• Monitor and track incident tickets through to resolution
• Analyse data to identify trends, anomalies, and root causes (including use of SQL where required)
• Use advanced Excel tools (Power Query, Power Pivot, Power Automate) to manipulate and interpret cloud‑based data
• Validate reports produced by offshore teams for use in vehicle campaigns
• Collaborate with cross‑functional teams to ensure timely responses and clear communication of issues
• Provide technical support to offshore call centre teams

Skills & Experience Required

• Degree‑qualified (or equivalent experience)
• Experience using ticket management tools (e.g. ServiceNow preferred)
• Strong Excel skills, including advanced functions and data tools
• Familiarity with Power Platform tools (Power BI, Power Query, Power Automate) is advantageous
• Demonstrable problem‑solving skills and analytical thinking
• Strong written and verbal communication skills
• Proficient in Microsoft Office applications (Excel, PowerPoint, etc.)
• Ability to manage multiple priorities and work across several projects simultaneously
• Self‑motivated, organised, and adaptable, with a flexible approach to work

Working Arrangements

• Hybrid working model: 3 days onsite in Cranfield, 2 days remote
• Flexibility required to attend onsite more frequently depending on business needs

Why Apply?

This role offers the chance to gain hands‑on experience in data analysis, incident management, and cross‑functional collaboration within a dynamic and supportive environment.

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