Job Title: Associate Account Manager
Do you have the skills to fill this role Read the complete details below, and make your application today.
Location: Warwick (1 day per week)
Contract Type: Initial 6 months
Join Us in Powering the Future!
About the Role
In this dynamic position, you’ll serve as the first point of contact for customers looking to connect to our transmission network. Your role is crucial in guiding them through complex connection journeys, ensuring their needs are understood and met throughout the process.
What You’ll Be Doing:
- Build and Maintain Relationships: Forge strong connections with customers through proactive engagement.
- Lifecycle Support: Guide customers through the connections lifecycle, keeping them informed at every stage.
- Query Management: Log, manage, and resolve customer queries and complaints promptly.
- Data Management: Capture accurate customer data and insights in the CRM system.
- Data Quality Champion: Act as a champion for CRM data quality and customer pipeline accuracy.
- Clear Communication: Explain TOCO requirements in a straightforward and customer-friendly manner.
What We’re Looking For:
- Proven experience managing multiple customer or stakeholder relationships.
- Strong communication and influencing skills.
- Commercial awareness and negotiation capability.
- Ability to handle multiple priorities in a fast-paced environment.
- Experience in relationship or account management is desirable.
- Familiarity with CRM systems like Salesforce is a plus.
Why Join Us?
- Work on nationally significant infrastructure projects.
- Gain exposure to major customers and regulatory stakeholders.
- Play a direct role in delivering a cleaner, more resilient energy system for the UK.
If you’re ready to take your career to the next level and make a real difference in the energy sector, apply today! Join us in our mission to empower a sustainable future. We can’t wait to meet you!
Equal Opportunity Employer
Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. xwzovoh We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
…