Fire Alarm Engineer

Job Summary

• Servicing of planned maintenance, Reactive & Remedial Calls across thecustomer base in line with the current British Standards and current legislation.
• Effectively communicate with the customer the details of their Service / Fault / Remedial visit advising of the outcome and any additional works required.
• To promote the company values at all times.
• To act as an ambassador for the company at all times, demonstrating and upholding a professional manner at all times.

Core Responsibilities

• To work with and report to your line manager to agree business objectives and to review key performance indicators.
• Complete all works issued at the most cost effective, efficient and timely manner in line with company policies.
• To self‑manage your on‑going van stock to ensure first time fix is maximized on approved job selection.
• To attend any training sessions that are identified by the company and advise of any training needs you feel are required to carry out your job duties.
• Complete company documentation thoroughly and in line with company expectations.
• To undertake reasonable overtime from time to time and as required by the business to ensure that a customer’s premises remains fully operational and complaint.
• Identify all non‑conformances and recommendations as part of the Service visit and report back recommendations to the Service Desk, so the relevant quotations can be raised.
• Respond to emergency calls within the timescale specified wherever possible. HR098 CCSS Service Engineer Job Description 15.05.2024
• Have occasional supervisory responsibility for junior or trainee engineers should they accompany you onto site.
• Provide support for other engineers from time to time.

Overtime Rates

• Monday – Friday: 17:00 – 00.00 Paid at Time & Half
• Monday – Friday: 00.00 – 08.30 Paid at Double Time
• Saturday – Time/Half to mid-day, double time thereafter
• Sunday – Double time
• Bank Holidays on call – Double time and a day back in lieu
• Travel time during overtime is paid at single rate

Benefits

• Company Healthcare cash back scheme (optional)
• On‑going commitment to training and development
• Training facilities
• Friendly & Team orientated culture
• Monthly engineer breakfast meetings
• Planned overtime available
• Continued growth arising to opportunities

Holiday

22 Days holiday pro rata – January to December plus statutory bank holidays. Every year an extra day is added for the first 5 years of employment. Once 10 years’ service is reached an additional 3 days is added. Total number of days excluding bank holidays will therefore be 30.

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