Customer Service Team Lead

Job Title: Customer Experience Team Lead

Location: Kettering

Salary: From £30,000 per year

Job Type: Full-time, Permanent

Ready to Lead a Team That Makes a Real Impact?

We’re on the hunt for a Customer Experience Team Lead who loves working with people and delivering top-notch service. Join a global company where your leadership, energy, and problem-solving skills will help your team thrive—and make a real difference for our customers.

What You’ll Be Doing:

• Leading, coaching, and inspiring a small team of 8+ customer service stars.
• Being the go-to person for your team and a key escalation point.
• Ensuring service is smooth, efficient, and professional across all customer touchpoints.
• Building strong relationships across departments and with external partners.
• Driving continuous improvement projects to make work smarter, not harder.
• Holding team huddles, giving feedback, and supporting development.

What We’re Looking For:

• A natural leader who’s approachable, professional, and supportive.
• Strong communicator who can handle emails, calls, and meetings with ease.
• Tech-savvy with Word, Excel, PowerPoint, and other systems.
• Organised, detail-oriented, and able to juggle competing priorities.
• 3+ years in customer service; leadership experience is a bonus!

Why You’ll Love It Here:

• Work with a passionate, collaborative team in a respected global brand.
• Opportunities to grow your career and develop your skills.
• A culture built on teamwork, innovation, and pride in your work.

Perks & Benefits:

• Extra leave, sick pay, and bereavement support
• Discounts, referral programmes, and store perks
• Life insurance and company pension
• Free parking, on-site gym, and canteen
• Cycle to work scheme & health & wellbeing programmes
• Enhanced maternity/paternity leave
• Fun company events and more

Experience Required:

• Customer service: 3+ years (essential)
• Team leadership: 1+ year (preferred)

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