Customer Service Manager

Customer Service Manager

We are recruiting a high performing Customer Service Manager to help our business to continue to grow and succeed. Customers are always at the heart of everything we do, and we need the best to lead by example and showcase exceptional customer service.

Responsibilities

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service.




• Listen and respond to customer feedback and react accordingly.




• Ensure market leading availability across the store.




• Work with other managers in the store to lead a supportive and performance driven department.




• Efficiently manage all people routines, taking accountability of department scheduling, absence, performance and talent conversations.




• Deliver training to ensure team have the capability and confidence to deliver their role.




• Enable colleagues to work with confidence across various departments.




• Identify and develop talent within the department.




• Build effective relationships with other operating departments.




• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s).




• Take a leadership role within the store.




• Ensure resource is planned thoroughly.

Qualifications

• Experience of managing a team in a fast paced environment.




• Great communicator who can share knowledge, experience and best practices.




• Ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible.




• Adaptable to change, whilst being able to challenge effectively.




• As a Manager, actively listen to and respond effectively to customers and colleagues.

Benefits

• Competitive salary and superb benefits package.




• Generous bonus.




• Attractive pension scheme.




• Private healthcare.




• Colleague discount.




• Family friendly policies, including 26 weeks maternity and adoption leave, neonatal and fertility leave.

We are an equal opportunities employer and welcome applications from all sections of the community.

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