Kühne + Nagel (AG & Co.) KG
The Customer Care Specialist will be part of a team within the Customer Care Location (CCL) responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centres (OCC’s) have all of the necessary information (including systematic information) to be able to execute on our customer behalf. The Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel, as well as documenting and investigating any deviations from the expected level of service provided.
How you create impact
- Communicate and manage pricing opportunities for the customer whilst documenting feedback in the relevant KN systems
- Maintain a consistent and high quality customer onboarding experience
- Execute strong shipment ownership for all customers
- Recognise and investigate non-conformities and deviations
- Continuously analyse customer reports to identify areas for improvement
- Build a strong relationship with the customer and provide high quality advice using a proactive approach
- Handle queries from colleagues and customers
- Ensure quality compliance as per internal and external regulations and agreements
What we would like you to bring
- Strong customer service orientation
- Experience in either freight forwarding or transport planning with key focus on Sea Logistics is a plus
- Ability to understand and execute new processes
- Excellent organisational skills and strong interpersonal skills
- Strong affinity with required customer quality standards
- Ability to cope with change and embrace new technologies, demonstrate adaptability to change
What’s in it for you
If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
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