Service Manager

We are seeking to appoint an experienced and motivated Service Manager. This role provides countywide leadership to the Adult Care Assessment and Triage Team, who deliver professional assessment and triage at the front door of Adult Social Care.

Key Responsibilities

• Provide operational leadership to the Adult Care Assessment and Triage Team, ensuring high-quality, timely responses for Derbyshire residents accessing support.
• Build and maintain strong, productive relationships with partner agencies, supporting the ongoing development of our front-door offer.
• Use collaborative working, problem‑solving skills, and creativity to develop effective and efficient solutions for complex challenges.
• Support, supervise, and develop staff, fostering professional autonomy, accountability, and continuous improvement.
• Lead on performance management, ensuring delivery against agreed outcomes and standards within the council.
• Navigate and coordinate complex systems and processes to help individuals achieve positive outcomes.
• Line manage a multi-disciplinary team, ensuring compliance with statutory duties under theCare Act 2014.
• Promote and embed a strengths‑based, person‑centred approach across the service, encouraging independence, choice, and control for those we support.

Who We’re Looking For

We welcome applicants who are:

• Motivated, enthusiastic, and committed to ongoing service development and improvement.
• Able to demonstrate a strong track record in managing and supporting teams, promoting high standards of practice and professional responsibility.
• Confident in influencing and shaping practice, with the ability to inspire a shared commitment to person‑centred, strengths‑based approaches.
• Skilled in partnership working and capable of navigating multi‑agency systems to achieve the best possible outcomes for people.

Working Pattern

The successful candidate will join an established management team and provide line management support over two days per week: Thursday and Friday.

Employees have access to a range of support, benefits and discounts including:

• Generous Annual Leave Scheme 27 days annual leave per year (rising to 32 days after 5 years continuous service) plus 8 bank holidays (pro rata). Grade dependant.
• Local Government Pension Scheme: Providing financial security
• Supportive management and team
• Training and Development: Opportunities for professional qualifications and ongoing training.
• Wellbeing Support Framework: Includes OH physician services, physiotherapy, CBT, and in-house counselling.
• Employee Wellbeing Support: Fast track physiotherapy, confidential psychological support services, Employee Assistance Programme, and “Wisdom” app.
• Paid travel expenses if required to travel to other sites (Terms and conditions apply)
• Cycle to Work Scheme: Promoting a healthy lifestyle.
• Our Derbyshire Rewards: a package of benefits, cashback and discounts.

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