The Practice and Business Manager will lead the salaried practice team, ensuring the delivery of safe, effective, and high quality patient care. Responsibilities include maintaining compliance with CQC standards, NHS contractual requirements, and internal policies, while supporting the team to achieve key performance targets (including QOF and operational metrics). The postholder will work closely with the Business and Finance Manager to deliver both strategic development and day-to-day operational management of the practice.
Main duties of the job
The Practice and Business Manager will be responsible for the day-to-day operation of the practice. They will handle complaints, significant events and ensure that all staff have annual appraisals.
They will work alongside the Business and Finance Manager to ensure that we achieve our OQF targets while also complying with CQC standards.
About us
LeekHealth Centre is a medium-sized GP practice with a stable partnership and adedicated management team. We are a busy and well-established practice with astrong team ethos and commitment to high quality patient care.
Job responsibilities
Organise staff to achieve QOF, QIF, etc
Responsible for staff related issuesincluding staff grievance and disciplinary matters.
Individualresponsibility will include:
Oversight of annual leave requests forsalaried staff
Ensure the practice staff are up to datewith regards to work within the PCN
Maintain good knowledge anddocumentation of Practice CQC requirements.
Administrative lead for Child &Adult safeguarding liaise with the clinical leads.
Completion of annual infection controlaudit with an appropriate clinician
Maintain good knowledge of, andcompliance with, Health and Safety legislation.
Ensureall software and hardware is up-to-date and meets current standards
Work withOperations Lead
Liaise withpartners regarding planned and unplanned building maintenance and to ensure allnecessary building surveys are carried out
First point of contact regarding patientcomplaints
Discusssignificant events at partnership meetings.
All otherduties reasonably expected of this post but not listed above.
Person Specification
Qualifications
- Diploma in Medical administration or equivalent
- Knowledge of HR law
- Good communication and interpersonal skills
- Knowledge of QOF, QIF, GMS and other NHS contracts
- Training in general practice IT governance and confidentiality
- Training in conflict resolution
Experience
- 1+ cumulative years working in general practice or a primary care network, (PCN)
- Excellent knowledge of EMIS especially conducting searches/audits etc
- In depth understanding of PCNS.
- A strong history of being trusted with positions of responsibility.
- Experience of North Staffordshire and knowledge of the issues facing the Staffordshire Moorlands.
- Experience in other NHS organisations/healthcare settings.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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