Ecommerce Content Manager

About the Role

We are looking for an ecommerce content manager to join our ecommerce team at Derek Rose. You will be at a pivotal point of growth, shaping how the function works – from processes and ways of working to how we plan and deliver campaigns. We’re looking for someone comfortable working through change, happy to get stuck in and motivated by building something new, rather than stepping into something already set up. This role is central to how Derek Rose is expressed online, ensuring our content and customer experience reflect the quality of the brand.

Reports to: Ecommerce Manager

Department: Direct to Consumer (DTC)

Location: London (4 days onsite)

Contract: Full time, permanent

What You’ll Be Doing

Content & Experience

• Own online communications across the website, CRM and digital ads, ensuring consistency and alignment with marketing and trading priorities
• Own copywriting across ecommerce channels, ensuring tone of voice is distinctive, consistent and aligned with brand direction
• Manage the day‑to‑day presentation of the website, ensuring all content is accurate, considered and on‑brand
• Manage homepage, landing pages and key site content, balancing storytelling with commercial priorities
• Ensure product is presented clearly and consistently, with strong attention to detail and quality

Campaign Delivery & Onsite Execution

• Translate campaigns into effective onsite experiences, ensuring alignment between messaging, product focus and customer journey
• Build and manage landing pages and campaign content
• Support go‑live execution, ensuring all elements are in place and delivered to a high standard

Customer Journey & Improvement

• Identify opportunities to improve customer journey and messaging across the site
• Use insight to inform improvements, working with relevant teams to implement changes
• Highlight friction points across navigation, product pages and checkout

Content Planning & Governance

• Support and develop the planning of onsite content in line with the trading and campaign calendar
• Define and maintain tone of voice across ecommerce channels
• Work closely with Brand and Marketing teams to ensure a clear and cohesive narrative

What You’ll Need

• Proven experience in ecommerce content, onsite merchandising or digital experience within a retail or fashion environment
• Strong copywriting skills and experience managing digital content and campaign execution
• Strong attention to detail, with a considered approach to quality and presentation
• Experience managing onsite journeys and customer experience
• Confidence working with performance data and using insight to inform decisions
• Comfortable working across multiple stakeholders and functions
• Highly organised, with the ability to manage multiple priorities and timelines
• A hands‑on mindset, with a willingness to get involved in execution as well as planning
• Experience using AI tools to support content creation and efficiency, with the judgement to refine outputs to a premium brand standard
• Strong knowledge of Microsoft Excel

Desirable Skills

• Experience working within omnichannel retail environments
• Familiarity with ecommerce analytics and A/B testing platforms

What We Offer

• Pension contribution
• 25 days annual leave, plus bank holidays
• Generous staff discount and regular sample sales
• Confidential wellbeing and mental health support services
• Office social events

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