Restaurant General Manager

An exciting opportunity has arisen for an experienced Restaurant General Manager to join our truly talented team and lead the opening team of Gordon Ramsay Bread Street Kitchen at DoubleTree by Hilton Bath.

Set on the banks of the River Avon in the beautiful Roman city of Bath this is an amazing opportunity to represent Gordon Ramsay Restaurants Global in this licensed brand partnership with Axiom Hospitality at DoubleTree by Hilton Bath.

As a Restaurant General Manager you are someone who is passionate about delivering the highest levels of service at the new opening of Gordon Ramsay Bread Street Kitchen & Bar.

You will report to the Hotel General Manager and will be responsive for overseeing the day to day running of the Restaurant & Bar as well as the delivery of Meetings, Conferences and Events to the highest standard.

What’s in it for you:

• Worldwide employee discount at Hilton Hotels through Go Hilton program
• Hotel discounts across all Axiom Hospitality hotels- colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing.
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay.
• Yearly complimentary Axiom Xcape stayover after one year of service.
• A growing team with great training, progression and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member (not for a department you manage)
• Free meals whilst on shift
• Length of service awards, ranging from 1 year to 3, 5 10 and 20-year rewards and more!

Your Role

• The purpose of the role is to oversee the operation of the restaurant and all departments within the location. Reporting to the Hotel General Manager, a Restaurant General Manager provides strategic and operational leadership to the restaurant in order to meet and surpass company objectives.
• The Restaurant General Manager is responsible for the overall leadership and performance of the restaurant, ensuring exceptional guest experiences while achieving financial and operational targets.
• The role oversees daily operations across front and back of house, maintaining high standards of service, quality, cleanliness, and compliance.
• The Restaurant General Manager leads, develops, and motivates the team, fostering a positive culture focused on quality and continuous improvement. This position plays a critical role in driving profitability, brand reputation, and long-term success of the restaurant.

Key Responsibilities

• Maintain responsibility for the overall strategic planning, development and success of the restaurant with the Executive Head Chef/Head Chef
• Ensure all necessary and approved actions are taken to achieve both short and long term goals and objectives of the restaurant
• Identify business opportunities which provide greatest return on investment aligned with company strategy
• Manage relevant reporting and analysis of the Restaurant to ensure cost effective goals are being met and surpassed
• Assume responsibility for budget management including the management of direct and indirect costs
• Build and maintain effective relationships across the business, acting as a figurehead for the restaurant and driving improved productivity, turnover and profitability
• Maintain responsibility for leading, inspiring and motivating the restaurant team to achieve workforce stability, productivity and loyalty
• Ensure effective communication between back of house and front of house to ensure service runs smoothly
• Ensure the highest levels of service are consistently provided to all customers and guests by the front of house team.
• Build guest loyalty and ensure that all members of the front of house team are aware of regulars/VIPs, providing individual, engaging service at all times
• Ensure effective payroll management, accounting for weekly forecasting and budget projections.
• Identify business opportunities which provide revenue growth, liaising with the Hotel General Manager / Operations Manager and Sales and Marketing as appropriate
• Overall responsibility for all meetings, conferences and events, liasing with the sales and events teams to ensure the smooth running
• Ensure compliance with all Company policies and procedures throughout the restaurant, including health and safety and food safety procedures
• Ensure that the selection process for applicants is compliant with company procedures

The Core Skills and Experience you will need to succeed:

• Previous experience as a General Manager in a high volume quality restaurant environment
• Fully understands and is able to articulate the financial targets of their restaurant or department
• Identify ways to improve profitability
• Effectively manages cost controls and ensures budgets are carefully adhered to
• Spot business opportunities that have the greatest potential return on investment and are consistent with the company goals and brand
• Build and maintain strategic relationships with internal and external individuals and groups
• Fully understand and can articulate the business goals and objectives
• Effectively coordinate controls and manages resources
• Communicate relevant business information regularly, efficiently and concisely to their team
• Effectively manages cost controls and ensures budgets are carefully adhered to.
• Plan effectively for future business needs
• Have comprehensive knowledge of the restaurant & hospitality industry
• Create an environment that enables each person to achieve their goals to a high standard

Having these core skills will put you one step further to joining Axiom Hospitality and the team at DoubleTree by Hilton Bath in this licensed brand partnership with Gordon Ramsay Restaurants Global.

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