Solutions Architect

Job Title: IFS PSO Solution Architect – Click to IFS FSM Cloud Migration

Location: London, UK (Hybrid)

Role Overview

We are looking for a highly experienced IFS Planning and Scheduling Optimization (PSO) Solution Architect to lead the design and delivery of a critical migration from ClickSoftware (Click FSE) to IFS FSM Cloud.

This is a hands‑on architecture role focused on field service scheduling, dispatch optimization, and workforce planning, ensuring a seamless transition to IFS while improving operational efficiency and service performance.

Key Responsibilities

• Lead the IFS PSO workstream for a large‑scale Click to IFS FSM Cloud migration
• Analyze existing ClickSoftware scheduling configurations, rules, and workflows
• Design and implement IFS PSO solutions aligned to business requirements
• Configure optimization rules, constraints, and scheduling policies within IFS PSO
• Drive resource planning, routing, dispatch, and real‑time scheduling optimization
• Collaborate with business stakeholders to translate operational processes into PSO capabilities
• Oversee data migration, including workforce, work orders, calendars, and constraints
• Define and support integration architecture between IFS FSM and upstream/downstream systems
• Lead solution validation, UAT, and performance tuning of scheduling algorithms
• Provide guidance on IFS best practices and continuous optimization strategies
• Support cutover, hypercare, and post‑go‑live stabilization

Required Experience

• Proven experience as an IFS PSO Consultant / Architect
• Hands‑on delivery of at least one IFS PSO implementation or migration
• Strong experience with ClickSoftware (Click FSE) and migration to IFS FSM
• Deep understanding of:
• Scheduling algorithms
• Resource optimization
• Dispatch and routing logic
• Experience configuring:
• Workforce calendars & constraints
• Service‑level objectives (SLAs)
• Strong background in Field Service Management (FSM) platforms
• Experience working on large‑scale transformation or migration programs

Technical Skills

• ClickSoftware (Click FSE) architecture and data model
• Integration technologies (REST APIs, middleware, event‑based systems)
• Data migration and transformation strategies
• Familiarity with cloud platforms (Azure / AWS)

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