As a Business Customer Advisor, you’ll be the first point of contact for the new Warwickshire Business Growth Service, providing responsive, friendly and expert business triage. You’ll guide businesses to the right support, manage enquiries, maintain accurate records, working closely with local partners, District and Borough and a range of colleagues from across the council, to help connect businesses with the appropriate advice and support.
Success in this role means delivering excellent customer service, understanding business needs quickly, and helping the team achieve strong economic outcomes for the county.
Requirements
- Understanding and experience of working with business
- Strong customer relationship skills
- Understanding of CRM and data capture used for various reporting requirements
- Fluency Duty: required to speak and provide advice in accurate spoken English to the public
Benefits
Warwickshire County Council provides a generous pension scheme with an employer contribution rate of typically around 19 percent per month, a valuable package of benefits for members and their dependants, agile working, generous annual leave entitlement (plus bank holidays and an additional day at Christmas) and access to the Vivup benefits and discounts platform.
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