Family Support Worker

Job Title: Residential Support Worker (Complex Care / Supported Living)

Location: West Midlands

Reporting to: Registered Manager / Team Leader

Job Purpose

To provide high-quality, person-centred support to individuals with learning disabilities, complex needs, mental health conditions, and behaviours that challenge. The role focuses on promoting independence, dignity, safety, and overall wellbeing within a supported living environment.

Key Responsibilities

1. Person-Centred Support

• Support individuals in line with their care plans, risk assessments, and positive behaviour support (PBS) plans
• Encourage independence in daily living tasks (e.g. cooking, cleaning, personal care)
• Promote choice, control, and inclusion in decision-making

2. Managing Challenging Behaviour

• Support individuals who display behaviours that challenge using de-escalation techniques
• Follow behaviour support strategies and interventions safely and consistently
• Record and report incidents accurately

3. Mental Health Support

• Monitor and support individuals with mental health needs
• Recognise early signs of deterioration and report concerns
• Support emotional wellbeing and engagement in meaningful activities

4. Personal Care

• Provide support with personal hygiene, dressing, toileting, and medication where required
• Maintain dignity and respect at all times

5. Safeguarding & Safety

• Safeguard vulnerable adults and follow safeguarding procedures
• Ensure a safe living environment, including health & safety compliance
• Administer medication in line with policy (if trained)

6. Documentation & Communication

• Maintain accurate daily records, incident reports, and care documentation
• Communicate effectively with colleagues, families, and external professionals
• Attend handovers, team meetings, and training sessions

7. Community & Social Inclusion

• Support individuals to access the community, education, or employment
• Encourage participation in social and recreational activities

Key Skills & Experience

• Experience working with:
• Learning disabilities (LD)
• Challenging behaviour
• Mental health conditions
• Understanding of Positive Behaviour Support (PBS)
• Good communication and interpersonal skills
• Ability to remain calm under pressure
• Basic IT skills for record-keeping

Qualifications (Desirable but not always essential)

• NVQ Level 2 or 3 in Health & Social Care
• CPI / PMVA / MAPA training (or willingness to complete)
• Medication training

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