Service Team Leader

SERVICE TEAM LEADER

Working Hours: Monday to Friday 9am till 5:30pm

Location: Enfield

Our client is looking for a customer service professional within the motor industry to join their successful team as Service Team Leader for a Bodyshop. The Service Team Leader will have a major part to play in achieving success by providing a professional service to all service customers and colleagues.

Responsibilities

• Provide exceptional customer service skills and lead by example.
• Communicate service and repair work to customers.
• Meet targets set by upselling additional products.
• Quoting works to be completed.
• Maximise service department profitability ensuring customer awareness of all available workshop services.
• Provide the highest level of customer care and satisfaction.

Skills & Qualifications

• Front Of House experience within a Bodyshop.
• Initiative to think on your feet when met with difficult situations.
• Ability to work as a leader as well as still being part of a team.
• A commitment to deliver a first-class customer service.
• Career driven and ambition to hit targets.
• Knowledge to help team members to move forward.
• Must hold a full UK manual driving licence – Subject to drivers check.

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