Shift Manager – Bolton

Overview

In every restaurant, you’ll find talented Shift Managers and you will be responsible for supporting the General and Assistant Managers to ensure that every shift is run to Five Guys standards and that every customer leaves the restaurant feeling better than when they arrived.

Responsibilities

• Supporting the General Manager in delivering perfect burgers and fries while providing an above & beyond experience for your team and customers.
• Creating an awesome working environment where people are happy to come to work and have fun while leading with our Values—Competitive, Enthusiastic, Family, Get It Done, Integrity.
• Ensuring every customer is delighted with their order and their Five Guys experience; you will deal with complaints promptly in an open and honest way.
• Managing each shift to run smoothly and ensuring that our values are reflected in every aspect of shift management.

Qualifications

• Experience: Ideally, you have at least 1 year of management experience in a similar role within a high‑volume hospitality or QSR environment.
• Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
• Financial Responsibility: You understand the basics of running a profitable shift, managing crew breaks, minimising food waste, and deploying the team effectively during the rush.
• Leadership Skills: You are a natural motivator who enjoys being hands‑on. You lead by example and know how to get the best out of the Crew during a busy service.
• Operational Excellence: You have a good working knowledge of Food Hygiene and Health & Safety standards and know how to enforce them on the line.
• Flexibility: You are available to work a variety of shifts, including evenings, weekends, and holidays.

Benefits

• An achievable bonus scheme worth up to 10% of annual salary.
• An additional Secret Shopper bonus worth up to $2,000.
• Long‑service Love2Shop voucher reward—5 years $500, 10 years $1,000.
• 28 days paid holiday.
• Paid breaks.
• Free burgers, fries and shakes while on shift.
• Life assurance.
• All employees get access to Stream, the financial wellbeing app with simple‑to‑use, flexible benefits built around your pay.
• Days out and social events.
• Team competitions—Fry Cup and Olympics.
• Five Guys Perks—employee discount programme.
• Access to wellbeing support and employee assistance programme (EAP).
• Development opportunities to grow a career with us!
• Enhanced Maternity & Paternity Leave.
• Pension scheme.

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