Customer Representative
Location: Wellingborough, Kettering & Surrounding Areas
Pay: £400 Per Week (£20,000+ Per Year) | 25–30 Hours Per Week | Flexible Permanent Role
Are you confident speaking with people, building relationships, and working independently? We’re looking for a motivated and reliable Customer Representative to join our team in the Wellingborough and Kettering area.
This is a flexible, field-based role where you will manage your own customer portfolio, build strong relationships, and ensure weekly loan repayments are collected in a professional and supportive manner.
About the Role
You will manage your own database of customers who hold unsecured loan accounts.
Your role will involve contacting customers weekly to arrange and collect repayments, with approximately 90% of payments collected over the phone.
Where customers are unable to make payment remotely, you will occasionally visit them in person to collect payment and provide support.
This is an independent role where you will organise your own diary and schedule to ensure customer accounts are maintained effectively.
Key Responsibilities
- Manage your own portfolio of customer accounts
- Build strong, professional relationships with customers
- Contact customers weekly to arrange repayments
- Collect and process payments over the phone
- Conduct occasional face-to-face visits when required
- Support customers experiencing payment difficulties
- Maintain accurate customer/payment records
- Organise and manage your own workload effectively
What We Offer
- £400 Per Week Guaranteed Pay
- Flexible Working Schedule
- 25–30 Hours Per Week
- Permanent Employment
- Full Training Provided
- Independent Working Environment
- Career Development Opportunities
What We’re Looking For
- Strong communication and people skills
- Confident telephone manner
- Self-motivated and organised
- Comfortable working independently
- Full UK Driving Licence
- Access to Own Vehicle
- Right to Work in the UK
Experience
No previous experience required – full training provided.
Experience in customer service, collections, sales, account management, field sales, home credit, or similar customer‑facing roles would be advantageous but is not essential.
Please submit your CV and covering letter.
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