HSDU Operations Manager
The closing date is 22 April 2026
Set in the heart of the main site at Torbay and South Devon Foundation Trust, HSDU provides Trust-wide Decontamination services across the Hospital and the wider South Devon community. The HSDU Operations Manager will work within the Planned Care – Surgery Care Group, leading the day to day operations of the department and supporting the HSDU Quality Manager in maintaining department accreditation to ISO 13485 along with UKCA Compliance.
- Responsibility for the day to day management, delivery and development of a number of services across HSDU including, but not limited to ensuring all equipment is maintained and documentation kept up to date.
- Leading the team to ensure staff competencies and training is kept up to date
- Supporting project plans and preparation of business cases, ensuring all services deliver a high standard of care which is efficient;
- Work with the HSDU Quality Manager to ensure delivery of best value services.
- To have responsibility for workforce to ensure that all staff are appropriately line managed, supervised and supported in accordance with the relevant policies of the employing agencies and best practice
- As part of this post you would have responsibility as the lead management representative for HSDU.
Main duties of the job
- To act with professionalism and integrity, being a role model to those around us and ensuring everyone has an equal opportunity
- Find solutions to problems and be able to demonstrate a positive approach to new challenges, encouraging others to do the same
- Understand and identify barriers to understanding and communication and build skills to negotiate, motivate and persuade colleagues to contribute and agree to decisions
- To provide a service that is tailored to meet the needs of our patients and to understand what our patients/customers need and be adaptable and responsive
- Value diversity within the workplace
- To provide a high-quality customer service which complies with relevant legislation such as ISO 13485 and best practice set out by NHS England
- To be honest and learn from mistakes, and help to create a “no-blame” culture where people feel able to share and learn from experiences together
- Responsible for the day-to-day coordination and monitoring of the service
- To be prepared to deal with frequent interruptions
- To work as part of the Trust wide ISU team, demonstrating effective communication, and working collaboratively with colleagues inside and out of the department
- Ensure information on performance is delivered in a sensitive and comprehensive manner
About us
This is a challenging and varied role where there is the opportunity to help be part of rapid change and development both at national and local level.
You will be an experienced, dynamic and dedicated individual who can manage a cluster of activities, who thrives prioritising a number of tasks at the same time.
The position supports and sustains the need for all activity in HSDU to be regulated and maintained. You will be considered a subject matter expert by your peers and service users.
The successful candidate will be responsible for managing and maintaining the day to day operations of the department whilst working closely with the Quality Manager to ensure compliance in line with ISO 13485. Day to day duties are varied and can cover anything from managing attendance, shift patterns and resolving sensitive staffing issues to supporting and advising clinical users to ensuring servicing and repairs are carried out in a timely manner. You will support the Quality Manager with audits and management review meetings.
Job responsibilities
Key Responsibilities Include:
- Lead the strategic and operational delivery of designated services, ensuring high-quality, safe, compliant and value-for-money decontamination and sterile services aligned with Trust and Care Group objectives.
- Drive service development, modernisation and continuous improvement, including policy development, business cases, project planning, risk management and regulatory compliance (e.g. UKCA, ISO 13485).
- Hold accountability for financial and workforce management, including budget control, cost improvement programmes, establishment control, and efficient workforce planning to meet service demand.
- Provide strong leadership and line management to multidisciplinary teams, promoting staff development, engagement, equality, and a positive, open and learning-focused culture.
- Ensure effective stakeholder and customer engagement, overseeing service coordination, performance monitoring, incident and complaint management, and maintaining high standards of patient and customer experience.
Person Specification
Experience and Qualifications
- Educated to degree level/relevant Qualification
- Relevant management Experience in a decontamination Environment two years and above
- Evidence of continued professional development
- Member of a Professional Decontamination Body (IDSc, CSC, NPAG) (3)
- Demonstrated understanding of NHS Frameworks and Systems
- Demonstrated Experience of Change Management/Delivering projects
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Torbay and South Devon NHS Foundation Trust
Address
HSDU, Level 4, Women’s Unit, Torbay Hospital
HSDU, Level 4, Women’s Unit, Torbay Hospital
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